Our Promise

At Viva Cover, we understand that life is for living without barriers or complications. We offer quick and easy-to-manage insurance solutions, so that you can spend time doing the things you enjoy.

Promotion of Access to Personal Information Act Manual


Viva Cover is an authorised Financial Services Provider and adheres to the FAIS General Code of Conduct. Our Compliance team has established and applied regulatory policies to ensure we provide world class products that meet the requirement of the Financial Services Board.

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Complaints Resolution Policy


We welcome comments, compliments and complaints as it helps us improve our service. If we fall short in our service delivery, we encourage you to contact us directly so that the matter can be resolved promptly.

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Conflict of Interest Management Policy


In terms of the General Code of Conduct for authorised Financial Service Providers we are required to have a Conflict of Interest Management Policy in place to ensure that conflict of interest is managed appropriately in the business.

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Treating Customers Fairly


At Viva Cover, we endeavour and strive to adhere to the Treating Customers Fairly or TCF principles as set out by the Financial Services Board.

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